Terms & conditions

1. Applicable provisions.

Unless otherwise agreed in writing, all offers, agreements and services of Correct Immo shall be subject to the following terms and conditions. Should these terms and conditions conflict with the terms and conditions of the client (Client), these terms and conditions shall take precedence, even if the Client's terms and conditions contain a similar clause. Any special conditions shall always prevail. The Client acknowledges and confirms to have taken note of these conditions prior to each transaction/order, and to expressly accept them by the mere execution of the transaction. If a situation arises between the parties that is not regulated in these general terms and conditions, this situation must be assessed in the spirit of these general terms and conditions.

All offers are made without commitment to Correct Immo. Quotations are valid for a maximum of three (3) months, price changes and typing errors reserved. In order to be valid, each acceptance must be the subject of a written acceptance (by e-mail or by signed contract) from Correct Immo.

2. Deliveries and deadlines.

The probable duration of an order or the delivery date communicated by Correct Immo is purely indicative and can in no way be considered binding, unless it is expressly mentioned as a deadline in the special terms and conditions. Delays in delivery shall not entitle the Client to any form of compensation or price reduction, nor to cancellation of the order or dissolution of the agreement.

If additional information (documents, originals, images, logins, etc.) need to be provided by the Client to Correct Immo for the execution of the agreement, the execution period shall not commence until the Client has provided Correct Immo with correct and complete information. The Client understands and accepts that a lack of cooperation may have consequences for the anticipated timing and costs. Any consequences thereof shall be entirely at the expense of the Client.

3. Duration of the agreement.

Unless otherwise agreed, service contracts shall be entered into for an indefinite period of time. Each party can terminate the agreement unilaterally and without motivation by means of a written notification by registered mail at the latest one month before the expiry of one year each time, counting from the starting date of the agreement. The notice period of one month shall commence on the date of the written notification. The unilateral termination by the customer shall not give rise to any return or compensation in any way whatsoever of payments already made.

4. Termination of the contract.

Without prejudice to any other rights or legal remedies, Correct Immo shall be entitled to dissolve the agreement with the client immediately, without any judicial intervention and without being liable to pay any compensation to the client, in the following cases:

  • bankruptcy, liquidation, insolvency or cessation of payment by or of the Client, or submission of a request for judicial reorganisation
  • non-payment or late payment of the amounts owed by the Client, or if the Client fails to fulfil its obligations under these general terms and conditions

In the event of dissolution of the agreement in accordance with the above cases, all claims of Correct Immo shall become immediately due and payable.

5. Force majeure.

Correct Immo cannot be held liable for shortcomings in the execution of the agreement due to force majeure. In these general terms and conditions, force majeure shall be understood to mean: all external causes, foreseen or unforeseen, over which Correct Immo has no influence, but which prevent Correct Immo from fulfilling its obligations. Force majeure shall also include bad or non-fulfilment of the agreement by third parties or by the Client himself. Correct Immo may suspend the obligations arising from the agreement during the period of force majeure. If this period lasts longer than two months, either party shall be entitled to dissolve the agreement, without any obligation to compensate the other party for damages.

6. Phasing of the assignment.

Correct Immo shall be entitled to execute the agreement in several phases and to invoice the part thus executed separately. The execution of a subsequent partial order may be made subject to the Client's express written approval of the previous partial order. Correct Immo shall always indicate the term for such approval at the time of delivery.

7. Payment.

Each order is irrevocable, regardless of whether an advance payment has been made. All prices are exclusive of VAT. All invoices are payable 30 days after the invoice date, unless otherwise agreed.

The prices relating to services may be changed by Correct Immo at any time during the term of the contract. The Client shall be informed of this via the website and also in an individual manner via personal communication. The changed prices shall be payable by the Client after two months from the individual notification, unless the Client has made use of the option to terminate the contract free of charge and without justification.

In the event of early termination of the agreement/phase and/or in the event of cancellation of the order by the Client, the latter shall owe Correct Immo compensation of 25% of the price of the order/phase without prejudice to the payment of the outstanding invoices for the work delivered and without prejudice to the possibility for Correct Immo to prove higher compensation.

8. Retention of title.

All goods delivered by Correct Immo - within the framework of the agreement - shall remain the property of Correct Immo until after full payment, including any costs, interest and compensation clause. The Client may not pledge or transfer ownership of the delivered goods to third parties in advance. Correct Immo shall be subrogated to the Client's rights to reclaim the goods from third parties.

In the event of non-payment or only partial payment of Correct Immo's invoices, all rights of use/ownership shall rest exclusively with Correct Immo up to the moment of full payment.

9. Changes to the order.

Correct Immo shall only be bound by changes or additions to the original order after Correct Immo has explicitly confirmed this in writing. The costs and surcharges associated with the amendments or additions to the original order shall be borne by the Client. Correct Immo reserves the right, in consultation with the Client, to make changes to the original order if circumstances so require, without the Client being entitled to compensation.

10. Custody.

Correct Immo shall not be liable for the storage, damage or loss of the goods made available by the Client for the execution of the order.

11. Communication.

Unless otherwise agreed, all communication between Correct Immo and the Client may be lawfully carried out via electronic communication. Invoicing shall take place electronically. By accepting these general terms and conditions, the Client accepts the use of an electronic invoice. The electronic invoice shall be the only, original copy of the invoice, and shall have the legal meaning and scope of the invoice. Invoices will be sent by e-mail to the e-mail address provided by the Client. The Client is responsible for ensuring that this e-mail address is only accessible to persons who are allowed to take cognizance of this information.

12. Complaints.

Complaints relating to the order carried out by Correct Immo must be notified in writing by registered letter within 7 days of delivery. After this period, no further complaints may be formulated and the quality, the work and the delivery shall be deemed to have been accepted in full. Submitting a complaint shall not release the Client from his obligation to pay the invoices on time; a complaint shall not automatically be equivalent to protesting the invoice.

All complaints regarding invoices must be notified to Correct Immo by registered mail within 7 days of receipt of the invoice. After expiry of this period, delivery, work and invoice shall be deemed to have been accepted in full.

13. Appointees.

Correct Immo may entrust part or all of certain assignments to one or more subcontractors. In that case, Correct Immo remains the point of contact. Correct Immo shall only be liable for the subcontractor in the event of pure and direct contracting. As soon as Correct Immo does not have the free choice of subcontractor, or as soon as the Client approaches the subcontractor directly, all liability of Correct Immo in this respect shall lapse.

14. Intellectual property rights.

All text, sound and image produced by Correct Immo itself are subject to copyright and protected by copyright. The copyright and other industrial property rights of the production conceived or carried out by Correct Immo remain the property of Correct Immo. Permission to use copyrighted material must be granted by the author. Correct Immo reserves the right to use all its productions as promotional material for Correct Immo.

Unless otherwise agreed, the copyright (right to make copies) remains with Correct Immo. In the event of copyright infringement, Correct Immo shall not be liable for any claims by third parties.

Correct Immo only uses copyright-free music in its productions. If the Client nevertheless wishes copyright-protected music to be used, the remuneration of the copyrights (SABAM, ...) shall be at the expense of the Client. All fees for broadcasting rights and duplication are at all times at the expense of the Client. Correct Immo cannot be held liable in any way whatsoever if the Client fails to fulfil its obligations in this regard.

The Client who orders reproduction - both in its entirety and in part as well as reworked by editing - shall be deemed to be entitled to do so. Correct Immo cannot be held liable in any way if the Client/Client does not have the necessary rights.

15. Liability.

The Client shall provide Correct Immo in good time with all information necessary for the proper execution of the agreement. Correct Immo shall not be liable for damage, of whatever nature, arising from the fact that Correct Immo has relied on incorrect and/or incomplete information provided by or on behalf of the Client. Correct Immo can only be held liable for a heavy or repeated minor contractual and/or non-contractual failure attributable to it which is caused in the execution of its obligations under this agreement. Correct Immo's liability shall remain limited to these cases.

Correct Immo shall not be liable for any indirect or incidental damage or loss of income suffered by the client as a result of the provision of the services during the agreement. If Correct Immo should be liable for any damage, the liability of Correct Immo shall be limited to a maximum of the total value of the agreement concluded. Correct Immo shall only be liable for direct damage or through gross negligence in the execution of the agreement.

If Correct Immo is to carry out work at the Client's location, the Client shall ensure that all facilities are present so that Correct Immo or its appointee can carry out the order under optimum and safe conditions and can commence work with all due speed; among other things, the Client shall ensure that the workplace is easily accessible for Correct Immo staff and the materials to be supplied. The Client shall therefore be fully liable for any damage that may occur as a result of the breach of this obligation. Correct Immo or its appointee shall therefore not be liable in any way whatsoever for any damage caused to the goods of the Client or third parties as a result of the execution of the agreement.

The Client shall also ensure that all persons introduced by it whose image or voice Correct Immo uses in one way or another, have given the necessary permission to do so.

Correct Immo cannot be held liable and therefore not liable to pay any compensation if an order cannot be carried out or can be carried out inadequately due to force majeure or technical reasons. Among others, but not exhaustively, fire, war, natural disaster, theft, power failure, damage to files, unfavourable weather conditions, breakdown of equipment,...

16. Processing of personal data.

Correct Immo guarantees that the personal data obtained from the Client in the context of the present collaboration will be processed, stored and used in accordance with all applicable laws and regulations and codes of conduct. In accordance with the rules of GDPR, Correct Immo shall protect and manage the processing of your personal data in full transparency. In the Privacy Statement, the Client can find out how Correct Immo handles the personal data, how Correct Immo processes them and under what conditions. It also describes the rights that the Client may assert in respect of these data. This privacy statement is regularly updated to clarify Correct Immo's working methods and to reflect new or different privacy practices. If important changes are involved, we will place a clear notice on our website and, if applicable, also communicate the changes electronically. The most recent version is always applicable to our relationship and can be consulted on our website.

17. Disputes.

Belgian law shall apply to this agreement. All disputes shall fall within the exclusive jurisdiction of the courts of the judicial district of Antwerp.

18. Clause.

The fact that Correct Immo does not apply any clause stipulated in its favour in the present general terms and conditions cannot be interpreted as a waiver by Correct Immo to invoke them. If, under applicable law, any provision of these general terms and conditions of business is declared unlawful, void or unenforceable, in whole or in part, the provision or part of the provision in question shall be deemed not to form part of these terms and conditions, and the legality, validity and enforceability of the remaining provisions of these terms and conditions shall be retained.